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Privacy Policy

General information

This policy describes how The Norfolk Agents collects, processes, uses and discloses your personal information when you contact us, use our services or interact with our website.

Data protection

Your privacy is important to us and we promise to respect your personal information. Information is collected lawfully and in accordance with the General Data Protection Regulation May 2018 and we will do our best to ensure that your details are accurate and up-to-date.

Information we collect

We collect personal information that you choose to provide voluntarily when using our website, when you make a call to us or when you correspond with us by e-mail or otherwise.

We may also automatically collect some limited technical information including information on your IP address, browser type and version, time zone setting, operating system and platform, page interaction information, and any phone numbers or email addresses used to correspond with us.

How we use your information

We will use your personal information so that we can provide you with a first class service, and in particular to:

  • Send you property details via post or email that are relevant to your search
  • Contact you by telephone, email or post to discuss your property sale or search
  • Respond to your enquiries or request
  • To confirm and update customer records
  • Identify and inform you of services or special offers/news

How we share information with others

We work closely with a number of professional bodies with whom we need to share personal information to help us provide our services. These include:

  • Energy Performance Assessors
  • Surveyors
  • Solicitors
  • Other agencies, law enforcement or governmental organisations where we are required to make such disclosures by applicable law

Marketing

Personal information you supply us with and the information about your use of services will only be used by us, to tell you by letter, telephone or email about services that may be of interest to you. Your personal information will not be disclosed to any third party for marketing purposes.

Retaining your personal information

We keep records for as long as legally required. Where your information is no longer required, we will ensure it is disposed of in a safe manner.

Updating your personal profile and preferences

You can update or change your preferences for the way in which you would like us to communicate with you – including how you receive marketing information from us, if you wish to receive property match alerts and how you would like to be contacted. If you wish to un-subscribe from our mailings, you will find instructions in the correspondence we send to you.

Accessing your personal information

You have the right to see or access the personal information we hold about you. We may charge a small fee for processing this request (as permitted by law). To receive a copy, please email info@thenorfolkagents.co.uk

If you are concerned that any of the information we hold about you is incorrect, out of date, or may be used inappropriately, please contact us with your concerns and we will take appropriate steps to amend our records.