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any-questions

The following frequently asked questions are a small selection of those that we as estate agents for Norfolk have been asked over the years.

If your house selling, or home move, related questions are not answered here please contact us and we will add them to the list to help future house buyers and sellers.

Absolutely not! – We have many years experience of appraising, valuing, buying and selling houses in Norfolk, especially North-Norfolk, Mid-Norfolk and West-Norfolk, as well as advising on potential land developments and redundant farm building conversions. For your free no-obligation home valuation from one of our very friendly local team members please contact us and we will get back to you just as soon as we can to arrange a convenient time to visit your home, site or office.

As well as the cost of an EPC, you need to factor in your chosen options from our transparent market leading fees, as well as legal fees for the conveyancing solicitor, which can vary, it might also be wise to allow for minor tidying and cleaning up of your garden / house to improve saleability.

As experienced professional estate agents we are driven by our desire to sell your house in Norfolk and ensure we can remove as much of the stress / hassle from your shoulders as we can. We want you to be 100% happy with our service and the sale process because we hope you will recommend us to friends and family to sell their houses as well. Every estate agent needs to make a profit to stay in business, but we have purposely kept our overheads low and used technology to save money to ensure  we can keep offering low cost house selling prices.


No, we want you to be entirely happy with every aspect of dealing with The Norfolk Agents including the cost to sell your house. The essentials package price of £549 to sell your house (plus VAT), is all you will pay if that is the only service you need from us. If you would like us to provide you with any optional services, these can be added whenever you need them at the prices quoted on our website and paid for at the end of our contract with you. If you prefer to pay nothing upfront, we are happy to quote you a 0.75% percentage fee or fixed fee for the sale of your house which is only payable upon us selling your house. If at any point you are unclear about anything please do not hesitate to ask as we are here to make your house move as stress free as possible.

We do not have any contract lock-ins or need any sole agency agreements to sell your home, we want you to be entirely happy with The Norfolk Agents prices and services at all times, because we are here to make house selling and buying as stress free as possible.

Not at all. The cheapest way to sell your house is to purchase our Essentials Package up-front, and add Optional Services from our pricing menu to enable you to select how personally involved you wish to be in the sale of your house, which are payable on completion of your house sale, or the end of our working together.
However if you are not comfortable paying partly up-front, please contact us as we also offer extremely competitive deferred fees payable on sale.

All properties are advertised on our website, Rightmove, Zoopla and over 30 other portals, across social media pages and also via more traditional methods. We also have very active Facebook, Twitter, Google , LinkedIn and Pinterest accounts to maximise reach.  We also have a growing database of buyers who are automatically alerted when new properties we think will match their search criteria are launched (it is important not to send everything to everyone like some of the larger estate agents do).

Estimating a house value is not an exact science, but you can rest assured that Laura and Ross will use their local experience to place an accurate value on your home to get the best price for you. Some agents under value to get a quick sale, or overvalue to hit listing targets from corporate headquarters – we don’t, as we’re independent, we will try to obtain the best sale price we can and this is often achieved by competitive bidding from multiple interested buyers.

Yes, we do. Whilst we’re an estate agent based in Fakenham at the moment, our location gives us easy access to every part of Norfolk and we will gladly come to value your property and after you instruct us to sell your house we will visit you whenever you need. We’re totally committed to providing the best possible experience to both our house sellers and buyers and and we’ve even produced Area Guides for the different parts of Norfolk in case your house buyers are not from our wonderful county.

Absolutely. One of the often quoted disadvantages of using a corporate estate agent or online agent is that you speak to different people every time you call, which is very frustrating if you have to keep repeating yourself. Not with us. You will always deal with Ross or Laura as primary contacts who conduct regular update meetings so we are all aware of the position on your property sale to ensure  you get the personal service and attention to detail you deserve as a valued customer.

When someone asks to view your property, we always qualify them by acquiring personal contact details, clarifying if they have a property to sell, whether it’s under offer, SSTC etc and enquiring as to their financial position and time constraints for moving.

Of course it should go without saying we will contact you with regular updates on the progress of the sale of your home and you will also be given our mobiles numbers if you need us outside of office hours. In addition if you register on our website we will link your property to your online account which will enable you to login at any time 24 / 7 to get updates on things like viewings, feedback, offers etc.

In short, yes. Research from Rightmove shows that property listings with a floorplan receive 35% more time spent on that listing, than one without, because it enables prospective property purchasers to visualise your home before deciding to arrange a viewing. The best thing is, though, when you instruct The Norfolk Agents to sell your house we provide floorplans for you as standard.

There’s no hard and fast rules, however having your home up for sale already, gives you greater credibility when viewing others. When yours goes under offer with The Norfolk Agents, it puts you in a very strong position to view and start making offers on properties. We can always negotiate too with your buyers so that exchange and completion can be co-ordinated.

Energy Performance Certificates (EPCs) are needed whenever a property is:

  • built
  • sold
  • rented

You must have an EPC for potential buyers and / or tenants before you market your property (unless your property is listed) and we would be happy to arrange one for you if you should wish.
An EPC contains:

  • information about a property’s energy use and typical energy costs.
  • recommendations about how to reduce energy use and save money.

An EPC gives a property an energy efficiency rating from A (most efficient) to G (least efficient) and is valid for 10 years.

It depends. Kerb appeal and first impressions are so often a major factor when buyers decide to view a property and a home in good decorative order internally with clean and tidy outside spaces may achieve a quicker sale, but Ross or Laura will advise you on staging your home for sale when they provide the valuation for your house.

No. The buyer of your property pays the stamp duty, not you, and if they are buying your house as a second home, rental property or similar from April 2016 they will also have to pay a 3% government imposed stamp duty premium on top.

Yes we do, if you register on our website and leave as much information as possible about your Norfolk property needs we will first of all check our database of houses not yet on the market and then we will try our best to find a property to meet your needs. If you prefer not to register on the website we would welcome the opportunity to discuss your requirements personally as we are sure we can help you.

Don’t go scrambling through drawers or the attic for these – it is unlikely you will find them. Your solicitor will usually get them from whom your mortgage is with and pass them to the buyer’s solicitor as proof of ownership.

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